FAQs

About Us
At THEDENIMTEARSWORLD, we are committed to delivering high-quality products and exceptional customer service. Below you will find key information about our order processes and how to manage your purchases.

How Can I Modify My Order?
You may modify your order before it is shipped, including changes to size, color, or shipping address, or removing items. Once your order has been dispatched, no further modifications can be made.

What Payment Methods Are Accepted?
We accept all major credit cards, including Visa, MasterCard, and American Express. Simply select the credit card option at checkout and securely input your payment details.

Do I Need to Pay Customs Fees for My Order?
All orders are shipped duty-paid worldwide. If you receive an import duty bill, please forward it to us, and we will take care of the charges on your behalf.

How Can I Track My Order?
Tracking your order is simple. You will receive an email with your tracking information once your order has been shipped. Please check your inbox for updates.

How Long Does It Take for My Order to Ship?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location, with delivery typically taking between 9 and 25 business days.

How Can I Cancel an Order?
To cancel a paid order, please submit a ticket with your order details to service@thedenimtearsworld.shop. If your order has already been shipped, cancellation is no longer possible; however, you may arrange for a return once the item has been received.

Why Haven’t I Received a Shipping Confirmation Email?
A shipping confirmation email will be sent once your order has been dispatched. Please check your spam folder if you have not received it. If you still haven’t received a shipping email after 3 business days, please contact us at service@thedenimtearsworld.shop.

What Should I Do If I Didn’t Receive a Confirmation Email?
If you did not receive a confirmation email, please check your email address and the spam folder. Alternatively, you can log into your THEDENIMTEARSWORLD account and check the “My Orders” section for details. If further assistance is needed, please reach out to service@thedenimtearsworld.shop.

What Is Your Return Policy?
We offer a 30-day return policy for eligible items. To initiate a return, please contact our customer service team with your order number and the details of the item(s) you wish to return. For further information, please refer to our refund policy.

How Long Does It Take to Process a Refund?
Once we receive and inspect your return, refunds are typically processed within 3 business days. Refunds will be issued to the original payment method. Please note, it may take 3-5 business days for the refund to appear in your account.