Refund Policy
Customer Satisfaction Guarantee
At THEDENIMTEARSWORLD, your satisfaction is our top priority. We are committed to providing you with high-quality products and exceptional customer service. If your order does not meet your expectations or arrives damaged, we are here to make things right.
Our Commitment to You
Your happiness is our primary concern. If your order fails to arrive or is defective, we will gladly replace it with a new item. We strive to ensure your shopping experience with us is smooth and enjoyable, with no hassles.
Order Cancellation
We understand that circumstances may change. If you need to cancel your order, please do so promptly. Orders can be canceled before they are shipped. If your order has already been paid for and you wish to modify or cancel it, please contact us within 12 hours. Please note that a cancellation fee of 6.9% + $1 will apply, covering payment gateway, shipping, and platform fees.
Refund Process
We aim to make the refund process as seamless as possible. To initiate a refund, please contact us at service@thedenimtearsworld.shop with detailed information and images, if applicable, to speed up your request. Once the request is approved, we will process your refund immediately. You can expect to receive the refunded amount to your original payment method within 3-5 business days. Please note that items returned without prior authorization will not be accepted.
Damages and Issues
Upon receiving your order, we encourage you to inspect it carefully. If you discover any damages, defects, or incorrect items, please contact us immediately. We will promptly assess the issue and take appropriate action to resolve it.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Perishable goods
- Custom products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have concerns about the eligibility of a specific item for return, please contact us for clarification.
Exchanges
For exchanges, the quickest method is to return the original item and place a new order once the return has been processed and accepted.
Refund Notification
We will notify you once we have received and inspected your returned item. If your refund is approved, it will be processed back to your original payment method. Please be aware that the processing time by your bank or credit card company may vary.
We appreciate your understanding and cooperation with our return policy. Should you have any further questions or require assistance, please do not hesitate to contact us.
Contact Us:THEDENIMTEARSWORLD service@thedenimtearsworld.shop